Welcome to Hell*Mart
Our Founder
When Sam came down here the first thing he noticed was the lack of shopping facilities here in Hell, and he decided to do something about that right away. He built the ultimate discount retail outlet in the known Universe! You thought his achievements on Earth were impressive? Think again! Sam has found new and exciting ways to rip of the unsuspecting public, with prices higher than ever, and products that suck in the truest sense of the word. The parking lot is even bigger, and the security is nil. Unless of course you try to steal something, in which case the security will shoot you on site!
On Earth Sam came up with the "10 Rules for Success", and he still abides by those rules, but
some modifications have been made. Here are the original rules:
Sam Walton's 10 Rules for Success
Rule #1Commit to your business. Believe in it more than anything else. If you love your work, you�ll be out there every day trying to do the best you can, and pretty soon everybody around will catch the passion from you - like a fever.
Rule #2
Share your profits with all your associates, and treat them as partners. In turn, they will treat
you as a partner, and together you will all perform beyond your wildest expectations.
Rule #3
Motivate your partners. Money and ownership aren�t enough. Set high goals, encourage
competition and then keep score. Make bets with outrageous payoffs.
Rule #4
Communicate everything you possibly can to your partners. The more they know, the more they�ll
understand. The more they understand, the more they�ll care. Once they care, there�s no stopping
them. Information is power, and the gain you get from empowering your associates more than
offsets the risk of informing your competitors.
Rule #5
Appreciate everything your associates do for the business. Nothing else can quite substitute for a
few well-chosen, well-timed, sincere words of praise. They�re absolutely free and worth a
fortune.
Rule #6
Celebrate your success and find humour in your failures. Don�t take yourself so seriously. Loosen
up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else
fails put on a costume and sing a silly song.
Rule #7
Listen to everyone in your company, and figure out ways to get them talking. The folks on the
front line - the ones who actually talk to customers - are the only ones who really know what�s
going on out there. You�d better find out what they know.
Rule #8
Exceed your customer�s expectations. If you do they�ll come back over and over. Give them
what they want - and a little more. Let them know you appreciate them. Make good on all your
mistakes, and don't make excuses - apologize. Stand behind everything you do. �Satisfaction
guaranteed� will make all the difference.
Rule #9
Control your expenses better than your competition. This is where you can always find the
competitive advantage. You can make a lot of mistakes and still recover if you run an efficient
operation. Or you can be brilliant and still go out of business if you�re too inefficient.
Rule #10
Swim upstream. Go the other way. Ignore the conventional wisdom. If everybody is doing it one
way, there�s a good chance you can find your niche by going exactly in the opposite direction.
Click here to see the new rules!
